Returns & Refunds Policy

At Julia Belina Co., every piece is handmade with care, and we hope you love your jewelry as much as we love creating it! If something isn't quite right, we're happy to help.

Returns & Eligibility

We accept returns on eligible items within 14 days of delivery.

To qualify for a return, items must be:

• Unworn, unused, and in their original condition.

• Returned with their original packaging.

• Free from damage, alterations, or signs of wear.

Please contact us within 14 days of receiving your order to begin the return process.

Final Sale Items

For hygiene reasons, individual earrings are final sale and cannot be returned, exchanged, or canceled due to a change of mind.

This does not apply to items that arrive damaged, defective, or incorrect.

Jewelry Sets

Jewelry sets containing earrings may be returned within 14 days of delivery, provided:

• All pieces are unworn and unused.

• Earrings remain unopened in their individual protective packaging.

• All pieces are returned together in their original condition and packaging.

Partial returns of jewelry sets are not accepted.

How to Request a Return

To start a return, please contact us at Support@JuliaBelinaCo.com with your order number and reason for return.

Once your request is reviewed and approved, we'll provide instructions for returning your item.

Please do not send items back without first requesting a return.

Return Shipping

Customers are responsible for return shipping costs on eligible returns due to a change of mind.

Original shipping charges are nonrefundable for change-of-mind returns.

If your order arrives damaged, defective, or incorrect, we'll work with you to resolve the issue at no additional cost.

Refunds

Once your return is received and inspected, we'll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow additional processing time for your bank or payment provider to complete the refund.

We do not charge restocking fees.

Damaged, Defective, or Incorrect Items

We carefully inspect and package every order, but sometimes things happen along the way!

If your jewelry arrives damaged, defective, or incorrect, please contact us as soon as possible, ideally within 7 days of delivery.

Include your order number, a brief description of the issue, and photos if available.

We'll review the issue and arrange an appropriate replacement, repair, or refund at no additional cost.

This applies to all purchases, including final sale items.

Order Cancellations

Eligible orders may be canceled before fulfillment.

Individual earrings designated as final sale are not eligible for change-of-mind cancellations.

Once an order has been fulfilled, eligible items must follow our standard return process.

Questions?

We're always happy to help! For questions about returns, refunds, or your order, please reach out to Support@JuliaBelinaCo.com.

Thank you for supporting Julia Belina Co. and choosing handmade! 💜

This policy does not limit any rights or remedies available under applicable law.